Client Policies

Pricing & Billing

Pricing For Services

15 Minute Walks/Visits:    $12

30 Minute Walks/Visits:   $17

45 Minute Walks/Visits:   $25

60 Minute Walks/Visits:   $30

More than 2 pets: $5 additional charge

Evening Pricing: $5 additional charge for all visits after 7:00pm. This includes pet sitting.

Holiday Pricing: An additional $10 per visit will be added for all holidays. Holidays include: New Years Eve, New Years Day, Easter, Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.

Pet Sitting Visit Policy:

For the health and well-being of the pets in our care, Wild Things will no longer be accepting 15 minute visits for pet sits longer than 24 hours unless there are a minimum of 2 additional 30 minute visits scheduled per day that you are away.

Payment:

Wild Things Pet Services accepts checks and online bill payments. Please make all checks payable to Wild Things Pet Services. Check payments may be left in a visible location for your dog walker to pick up. Invoices for clients wishing to pay online will be emailed no later than the Monday following the service period.

Dog Walking Billing Policy:

Wild Things Pet Services offers weekly, bi-weekly and monthly billing options. The monthly billing option is offered at Wild Things’ discretion and only after 60 days of continuous service. The monthly billing option can be revoked at any time and for any reason. There is a 7 day grace period for payment, after which your bill will be considered delinquent. Please see below.

Pet Sitting Billing Policy:

Any pet sitting spanning longer than 3 days must be paid in full in advance. Wild Things Pet Services must receive check payments 7 days prior to start date. Online payments must be received no later than 24 hours prior to start date. Failure to provide payment prior to the start of all pet sitting services spanning longer than 3 days will result in the cancellation of service. Wild Things Pet Services is not responsible for any monetary losses you might incur if services are cancelled due to lack of payment.

Delinquent Payment Policy:

There is a 20% late fee for all late payments. You will receive a 7 day grace period following the due date for services rendered, after which there will be a 20% per week interest charge on the entire balance. If there is an unpaid balance for over 10 days, Wild Things Pet Services reserves the right to discontinue caring for your pets until balance is paid in full. Balances that remain unpaid for 30 days will be sent to collections.

Returned Check Charges:

There is a $30 fee for all returned checks.

Unforeseen Purchases

Wild Things Pet Services will purchase pet food, cat litter, cleaning supplies or other necessary items that are essential to the health and well-being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition to item reimbursement there will be an additional $20 trip fee. Please make sure that all items needed to care for your pet are in full supply prior to the start of service.

Scheduling

Hours of Operation

We are caring for pets 365 days a year.  Our pet care hours begin at 7:00 a.m. and end at 10:00 p.m.  We are available to take your calls 8:00 a.m. – 6:00 p.m. Monday through Friday, and 9:00 a.m. – 5:00 p.m. Saturday and Sunday.  We will be checking the phone periodically during off-hours in case of emergencies.

Scheduling Requests, Cancellations, and Changes

All scheduling must be completed through the main office or our online scheduling system. This is to ensure both proper billing and accurate scheduling. All walkers and sitters have been instructed to refer you to the main office for any changes, additions, or cancellations you may have. We cannot guarantee services if we are not directly notified of your request. Cancellation notifications made through your walker will result in you being billed for those scheduled services. All scheduling is to be made through the main office via call, text, email or online scheduling system.

Last Minute Scheduling Requests

Last minute emergencies and business trips do happen and we will do our very best to accommodate any last minute requests. However, we cannot guarantee services without sufficient notice.

Dog Walking Cancellations

Cancellations of services scheduled to take place between 7am and 10am must be requested no later than 5pm the day before service. Cancellations made after this time will result in the service being billed as completed. Cancellations of services scheduled to take place between 10am and 10pm must be requested no later than 8am on the day of service. Cancellations made after this time will result in the service being billed as completed.

Pet Sitting Cancellations and Early Returns

It is not unusual for trip plans to change at the last minute. However, please understand that Wild Things Pet Services may have turned away business in order to accommodate your requested services. Therefore, with the exception of severe weather, life threatening emergencies or a death in the family, cancellations with less than 7 days’ notice prior to your trip will result in you being billed 50% of the total invoice for the scheduled pet care. There are no refunds or credits for early returns or changes to pet sitting schedules once pet sitting has begun.

Holiday Cancellations

With the exception of severe weather, life threatening emergencies or a death in the family, any cancellations with less than 14 days’ notice prior to a major holiday (ie: Christmas Eve, Christmas, New Years Eve, New Years Day, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving) will result in you being billed 50% of the total invoice for the scheduled pet care. We request your understanding that Holiday travel is a peak service time for pet care.

Time Blocks

We offer several conveniently scheduled time blocks to accommodate your busy work schedule and vacation needs. We cannot guarantee that we are going to arrive at a specific time. However, we do guarantee that we will arrive within one hour of the time you requested. A note will be added to your requested visit notifying your walker or sitter of the time you prefer. Exceptions will only be made for pets with time-sensitive medical needs.

Meet and Greets With New or Backup Walkers/Sitters

We value high-quality and stable, reliable relationships with our clients and their pets. We do our best to provide the same walker consistently for all of our regular walking clients. However, life is unpredictable. People get sick, cars won’t start, family emergencies occur. If your regular care provider is unavailable you will be provided a backup walker. Whenever possible, we will give you enough notice so that you can set up a time to meet them if you desire to do so.

We will also do our best to assign the same pet sitter every time, but we cannot guarantee availability. Whenever possible, we will do our best to inform you of the change in care provider at the time of scheduling so that you can set up a meet and greet if you wish to do so.

All of our care givers are extensively interviewed and trained to guarantee the safety of both your home and your pets. If you require additional meet and greets upon scheduling, there will be a $10 fee added to your service bill.

“Honey, I’m Home” Calls and Policies

Please remember to call when you have returned home safely! If we do not hear from you we will continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill at the regular rate. Please contact the main office at ANY hour and leave a voice or text message that you have returned.

Home Access and Security

Keys

Wild Things Pet Services must obtain a verified copy of your house key during the initial in-home visit when pet sitting services are scheduled and care agreements have been signed. Keys will be returned by certified mail within 7 days of the end of your pet sitting service unless other arrangements have been agreed upon. It is recommended that your key remain in your Wild Things Pet Services file for your convenience and for use during future services. There is a key pick-up charge of $10 if we need to arrange pick up of keys for future pet sitting requests. We require a key for all pet sitting assignments, even if you have provided a garage or door access code, to protect your pet in the event of a power outage or garage door malfunction.

Alarm Companies

Always notify your alarm company, door person and/or gate guards that Wild Things Pet Services will be caring for your pets so that we are allowed access to your home and service goes uninterrupted. If possible provide a gate card, gate remote control, or key fob.

Additional Pet Care Assistance and Other Scheduled Services Not Affiliated With Wild Things Pet Services

Wild Things Pet Services, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons., that shall enter your residence for any purpose while Wild Things Pet Services is caring for your pets. Please provide the names, phone numbers, and license plate numbers of any and all persons not affiliated with Wild Things Pet Services that may be entering the home in your absence or may be parking in your driveway while you are away. Any and all unexpected vehicles or people will result in a phone call to the police.

Privacy Policy

All of your information will be kept private and confidential. Wild Things Pet Services highly respects our clients entrusting us with the care of their home and their pets. We do recommend that you inform a trusted neighbor and/or local police department that, while you are away, Wild Things Pet Services will be caring for your pets and your home.

Pet Behavior and Safety

Aggressive Behaviors

If a pet has a history of biting or other aggressive behavior, Wild Things Pet Services reserves the right to refuse service. Bites must be reported to the local authorities as provided by law. The owner will be liable for the representative’s medical care expenses and damages that result from an animal bite.

Animal Behaviors

Animal behavior can be unpredictable. Wild Things Pet Services does not accept responsibility or liability for animal behavior, normal or otherwise, which result in injury to the client’s animals. Further, if a Wild Things Pet Services provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Wild Things Pet Services Pet Care provider or by the animals. It is expressly understood and agreed that Wild Things Pet Services shall not be held responsible for any damage to Client’s property, or that of others, caused by Client’s pet(s) during the period in which the pets are in the care of Wild Things Pet Services.

Weather Policy

We strive to create a safe and healthy environment for your pets and our staff. In the event of extreme temperatures or severe and hazardous weather conditions, your Wild Things Pet Services caregiver will be directed to provide a potty break and spend the remainder of the visit playing with your pet indoors. These weather conditions include: temperatures exceeding 95 degrees, temperatures below 10 degrees, torrential or freezing rain, hail, and when lightening is present. If your pet has heat or cold sensitivities beyond breed standards please inform us at the time of your initial consultation.

Inclement Weather

In the event of inclement weather, Wild Things Pet Services has requested on your profile the name and phone number of a person living nearby. If Wild Things Pet Services is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

Vaccinations/Immunizations

Wild Things Pet Services requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations to photograph for our files. If at all possible, it would be greatly appreciated if you could have made a photocopy of these to retain for our records.

Fences

Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. Wild Things Pet Services does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence. We also reserve the right to refuse yard play if the yard poses a threat to the pets or providers. For example: unsanitary conditions, stagnant water, excess animal waste, unkempt lawn, hazardous trash or items strewn about.

Pet Waste

Wild Things Pet Services will dispose of all pet waste according to your specified wishes. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed in the provided pet profile forms.

House Cleanliness

Wild Things Pet Services will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies on your “Client Profile”. If there are accidents above and beyond the normal amount anticipated, Wild Things Pet Services will charge a reasonable fee for clean-up time.

Leashes

All dogs will be required to be on a 6’ leash during outdoor walks. We will no longer be using retractable leashes due to safety hazards and lack of control. Each employee will have a 6’ leash to use in the event you do not own one. We ask that you please ensure that all harnesses and collars are free from tears and properly fitted to avoid your pet slipping out.

Other Dogs

We will not permit your dogs to interact with other dogs on walks. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them calmly and quickly.

Human Interaction

We will not allow your pet to interact with any other people while in our care. We will make every effort to keep your pet safe and the best way to do so is to keep a safe distance. We cannot predict others behaviors or your pets reactions to their behaviors. We find the best solution is to avoid any possible conflicts.

Household Emergencies

Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units. Please discuss any continuous household problems during consult.

Thermostats

Please leave your thermostat settings within a normal comfortable range (65-75F). If the house temperature is outside of this range, Wild Things Pet Services will adjust the thermostat. This is to ensure the health and comfort of your pets and Wild Things Pet Services staff during our time of service.