Frequently Asked Questions

Are you bonded and insured?

Wild Things Pet Services and its employees are fully bonded and insured through Business Insurers of the Carolinas.  We hold a $2,000,000 liability policy which covers damage or injury due to negligence or neglect, and a $50,000 bond policy which protects our clients from loss as a result of theft. 

How do I know I can trust my dog walker or pet sitter?

Wild Things Pet Services hires only skilled and experienced employees, not independent contractors. What does this mean to you? By law, a company is not legally allowed to train independent contractors or direct them in how a job is to be performed. In other words there is no quality control. In order to guarantee that all of our clients receive exceptional care, Wild Things employees undergo extensive background checks, thorough training, regular monitoring and coaching, and continued learning opportunities.

Do we get to pick our dog walker or pet sitter?

Wild Things Pet Services will assign you a dog walker or pet sitter based on the needs of your pet, the sitter’s experience, service area, and availability. We do our best to pair our clients with the perfect sitter for their needs. If for any reason you feel we didn’t get it quite right, we are happy to work with you to find a suitable alternative.

Does our dog walker or pet sitter change every day?

We value high-quality care and stable, reliable relationships with our clients and their pets. 

Our regular weekly dog walking clients will enjoy the same familiar face each day. If your regular care provider is unavailable you will be provided a backup dog walker. Whenever possible we will give you ample notice so that you can set up a time to meet them if you wish to do so.

During your vacation your pet will enjoy the company of one weekday pet sitter and one weekend pet sitter. We do our best to provide the same sitter(s) each time, but if your regular pet sitter is unavailable we are happy to provide a meet and greet with your new sitter free of charge!

Do we get to meet our dog walker or pet sitter?

Yes! We require a meet and greet prior to your first service with us. Your dog walker or pet sitter will come to your home to meet you and your pet. We want to make sure you are happy and comfortable with your sitter before you entrust them with your pet and your home. In the event a new dog walker or pet sitter is assigned to your pet’s care in the future, you will be given the opportunity to meet them free of charge!

Do you have experience working with special needs pets?

We are proud of the wealth of knowledge and experience our team brings to the table. Many of our sitters are current or former vet techs, many more have cared for special needs pets or have some of their own. We have experience with oral medications (pills and fluid), diabetic injections, sub q fluid administration, injury management, post-surgical care, severe arthritis, hip dysplasia, paralysis, seizures, blindness, deafness, and more.

Do you work with aggressive or territorial pets?

For the safety of our employees and the well-being of your pets we do not work with aggressive or territorial animals.

Do you provide updates after your visits?

Absolutely! We email journals after each visit detailing who pottied, who pooped, what tasks were performed, and what kind of fun we had during our visit. We are also happy to text you or leave paper notes if you prefer.

Do you work nights, weekends, or holidays?

Yes, yes, and yes! We work 365 days a year from 7:00am to 10:00pm. We strive to be there for you each and every time you need us.

How do we schedule or cancel services?

We utilize an online, mobile friendly, scheduling system that makes requesting services a breeze.  Click here for a tutorial on how to navigate your client account and request your upcoming visits!

Not tech savvy? We are here to help you with your requests through call or text at 630-405-5121, or through email at support@wildthingspetservices.com.

How much notice do you need to request a service?

We recommend a minimum of 48 hours notice for all non-holiday dog walking and standard pet sitting services. However, we will always do our best to accommodate any short notice requests.

We recommend a minimum of 7 days notice for new clients and clients that would like a meet and greet with their pet sitter.

We recommend a minimum of 6 weeks notice for all dog boarding, overnight pet sitting, and holiday pet sitting. The earlier the better as space is limited and in high demand!

What is your cancellation policy?

We understand that life is unpredictable and sometimes plans change. There is no penalty for canceling services with adequate notice.

We require a minimum of 2 hours notice to cancel services that take place during office hours (9am-6pm) to avoid being charged.

If your service takes place before business hours (7am-9am) the cancellation request must be submitted during office hours the day before to avoid being charged.

If your service takes place after office hours (6pm-10pm) the cancellation request must be submitted during office hours, with a minimum of 2 hours notice to avoid being charged.

Visits canceled without adequate notice will be charged at full service price.

Is there an additional charge for additional pets?

We do not charge extra for additional pets. However, if we do not believe we can complete the tasks requested of us in the amount of time allotted we will require longer visits to be scheduled. We will always be reasonable and honest in our assessments and may request a trial run in order to make an informed decision.

How do we pay?

We reserve the right to request payment in advance of services. However, we typically bill our clients after services have been completed. You can expect to receive an invoice on the Monday following the completion of your vacation pet sitting. Our dog walking clients can expect to receive an invoice on the Monday following the week of service.

We accept online bill pay through PayPal as well as check payments.

To pay online, you can pay through our online scheduling system (see how here) or through the link on the invoice emailed to you. PayPal does not require you to have an account with them, you are welcome to pay as a guest!

If you would like to pay by check, you can either leave the check for your sitter to pick up or mail it to: 

Wild Things Pet Services
167 Monet Place
St. Charles, IL 60175

All checks should be made out to “Wild Things Pet Services”.

Cash payments are not accepted.

How do we contact you in the event of an after-hours emergency while our pet is in your care?

Our office hours are 8:00am to 6:00pm Monday through Friday, and 10:00am to 2:00pm on Saturdays. Our office is closed on Sundays. If you have an after-hours concern or emergency regarding the health and safety of your pet while they’re in our care, you can text or call our emergency line at 630-423-5355.

How do we get started?

Contact us today to get the ball rolling! We’ll schedule your complimentary meet and greet and set up your account in our online scheduling system.

Contact Us!